Starting May 25, 2018, we are updating the conditions for the use of the data in relation to the EU GDPR Regulation. Required are personal data that are used by the portal grapetickets.sk

System Grape events

Email (mandatory) - Order evidence, the possibility of tickets re-send, troubleshooting, notification of change / cancellation of the event
Name (not mandatory) - Simpler personalization when solving problems if they occurr, pre-fill data into the forms
Surname (not mandatory) - Simpler personalization when solving problems if they occurr, pre-fill data into the forms
Gender (not mandatory) - Simpler personalization when solving problems if they occurr, pre-fill data into the forms
Location (not mandatory) - Providing more relevant results when searching for events
Birthdate (not mandatory) - Pre-fill data into the forms

Who is Personal Data Administrator?

GRAPE AGENCY, s. r. o., Dobrovičova 10, 81109, Bratislava, SVK, Company ID:36725498, Tax ID:2022317627 and the event organizer, (unknown)

Where do your personal data come from?

We gather personal data directly from you, either when you purchase a ticket, register for free event, or when you sign up and create a profile at grapetickets.sk.

Can I delete my profile?

Yes, any time you want by contacting us at info@grapetickets.sk . If you delete your profile, processing of your personal data will be immediately terminated, you may however have the access to the event disallowed if it has not taken place already.

For how long we store your personal data?

We store users’ personal data only until the related event takes place, or for a period that is necessary for the purpose of legitimate interest of GRAPE AGENCY, s. r. o., e. g. for refunds or invoicing purposes.

Who can we provide with your personal data?

The promoter of the event and any other subjects declared at the top of this page in the "Promoter justification" section of the page and other entities that have the legitimate right to request personal data.

Is the provision of personal data voluntary?

The provision of your personal data is fully voluntary and operates on a contract basis. If you refuse to tell us the required personal data, we are not able to sell you a ticket or create your profile. If you give us your consent for other purposes than the ones that are obligatory for the fulfilling of the contract, you provide us with the data voluntarily and you can always cancel your consent.

What are your rights related to the purchase of tickets?

The right to access your personal data:

  • You have the right to receive a copy of all your personal data we process.

The right to correct your personal data:

  • You have the right to update or correct your personal data if you think they are incomplete or inaccurate.

The right to erase your personal data:

  • You have the right to have your personal data erased, if they are not necessary for the purpose they have been processed for.

The right to restrict the processing of personal data:

  • You have the right to call for a restriction of processing your personal data, if you want to deny the accuracy of your personal data or if you believe the processing is unlawful but you do not want to have the data erased.
  • You have this right even if Grape events does not need the personal data for the purpose of processing, but you require them for other processing (in limited measures), e. g. when you are making a claim at the court.

The right to transfer your personal data:

  • You have the right to call for a transmission of your personal data to another administrator, if it is technically possible.

The right to make an objection against the processing of personal data:

  • You have the right to make an objection against the processing of your personal data at any time. In that case we will stop processing your personal data, if we do not have the legal right to do so or if it is not against the purpose of processing.

What is the official period for handling your claims?

We will respond to your claims about your rights in 30 days after receiving the claim, without needless delays. We will also inform you about your requests for restrictions, erasures, or corrections of personal data if it does not take disproportionate effort, without needless delays.

How does Grape events guarantee the protection of my personal data?

Personal data are stored in a secured electronic form and are either being used for the aforementioned purposes, or being transferred to the aforementioned entities. GRAPE AGENCY, s. r. o. has implemented sufficient technical, administrative, and physical security measures protecting your personal data against unauthorized access and transmissions, as well as the loss, destruction, or any other potential abuse of your data. Persons who come into contact with personal data (or hold other contract-related competences) in their line of work have the duty of confidentiality.

Do we transfer personal data to countries outside the EU or to any international organizations?

No, providing the our services does not require personal data to be transferred for processing outside the EU or to any international organization.

Do we transfer personal data to countries outside the EU or to any international organizations?

No, providing the our services does not require personal data to be transferred for processing outside the EU or to any international organization.